Refund Policy

Items Damaged During Delivery

IMPORTANT: WE CAN ONLY ACCEPT ITEMS THAT ARE COMPLETELY UNUSED. IF AN ITEM HAS BEEN USED, WE WILL NOT ACCEPT A RETURN. NO EXCEPTIONS. 

IMPORTANT: NO REFUNDS WILL BE GIVEN AFTER THE 5 DAYS HAS PASSED FROM A SUCCESSFUL DELIVERY. NO EXCEPTIONS.

IMPORTANT: For all packages damaged or broken in shipping, we will remedy this issue as soon as we possibly can. Please remain calm and polite throughout the broken item replacement process, being angry about the situation will not speed up the process.

If your item arrived damaged or you suspect that it may be defective, please do not return the item. Contact customer service immediately and we will be happy to personally assist you.

We accept returns on all unused products, as well as electronics within their original, unopened packaging, up to 5 days after the order has been delivered. If the product has been used, even just once, we cannot accept the return.

Items damaged during delivery would be refunded as store credit for future purchases.

Please submit the Delivery Report.

This is to report an item that has been broken during delivery:

Name:

Order Number:

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Remarks:

Recapture:

No longer interested in the product after it has arrived

IMPORTANT: WE CAN ONLY ACCEPT ITEMS THAT ARE COMPLETELY UNUSED. IF AN ITEM HAS BEEN USED, WE WILL NOT ACCEPT A RETURN. NO EXCEPTIONS. 

IMPORTANT: SALE ITEMS DO NOT APPLY. NO EXCEPTIONS.

IMPORTANT: CONSUMABLES ARE NON-RETURNABLE.

If for some reason you have received your product, and no longer want to keep it, please make sure to send an email to returns@getsmoked.co.za with the order number used as the subject before sending out your return so that our team can be prepared to process your return. We accept returns on all unused products, as well as electronics within their original, unopened packaging, up to 5 days after the order has been delivered. If the product has been used, even just once, we cannot accept the return.

Make sure to include with your return:

Your order number (this is crucial)

The item (unused)

A signed letter from the customer

The tracking number should be mailed to returns@getsmoked.co.za with the order number used as the subject.

If we do not receive an order number or invoice with the package, we are unable to determine who the product is from, and will be unable to issue you store credit for future purchases.

For orders that the customer chooses to return, we are only able to offer store credit* for the returned piece.  Customers must pay shipping and handling. 

*If a returned item is deemed used upon inspection, it is immediately destroyed. The used item cannot be replaced, a refund cannot be issued, and we will take action to prevent any future orders from that customer account.

Incorrect Items received.

While we take every care to ensure that you are sent the correct items, mistakes can occasionally be made. If you find that you have received the wrong products, we will happily replace them with the correct items at no charge to yourself. Simply start the return process.

IMPORTANT: CUSTOMERS WOULD HAVE TO PAY FOR THE RETURN SHIPPING WHICH WOULD BE RETURNED AS STORE CREDIT ONCE A VALID COURIER INVOICE HAS BEEN RECEIVED AND THE ITEM HAS BEEN SUCCESSFULLY RECEIVED BY GETSMOKED.CO.ZA

CHANGE OR QUESTIONS:

If you have any questions about the above Refund Policy, please send an email to policy@getsmoked.co.za

This term of service should be read in conjunction with the:

1.            Terms and Conditions

2.            Delivery Policy

3.            Privacy Policy

Get Smoked reserves the right to change any Terms and Conditions within any of this and the other policies at their sole discretion. Please visit this and all other policy pages found in the footer of each window every time when a purchase is made to be kept up to date with any changes that may have been made.